faq

Questions? Answers!

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General questions

Are there fabric swatches available?

Yes! We’re happy to send you up to three (3) fabric swatches at no charge. Please email info@citrusandsageco.com or submit a Contact form with the patterns you’d like to see. We send all swatches via USPS.

I don’t see what I want, can you still help?

We’d love to! Drop us a note on our Contact page, or send us an email at info@citrusandsageco.com with what you’re looking for. We enjoy collaboration and will make every effort to turn your vision into reality!

I’m looking for something more neutral, do you provide solid colored linens?

Yes! We carry black, white, navy, and grey solids in our signature, soft, durable and wrinkle-resistant fabric. We're happy to source other solids if there is a specific color you're looking for - especially if you’re trying to coordinate with one of our prints.

Can you make custom linens, specific to my event design?

Yes, we can! The lead time required for this is slightly longer, but please email info@citrusandsageco.com with your desired design to discuss further.

Can I borrow items for a photo shoot?

Absolutely. We love to collaborate and welcome the opportunity for styled shoots, especially with other wonderful vendors in the Kansas City area. Drop us a note on our Contact page, or send us an email at info@citrusandsageco.com to discuss further.

C+S has 134” and 122” rounds, aren’t 132” and 120” rounds the standard size?

Yes, typically you will see 132” and 120” rounds offered by most rental companies. However, we designed a 134” and 122” linen for a little extra length, you can use them interchangeably (134” for 132” and 122” for 120”).

Logistical questions

How do I place my order?

Simply browse the design swatches on our website, then submit your wishlist or send an email to info@citrusandsageco.com with your needs and we’ll respond within 24 business hours with a personalized quote, style ideas, and pricing.

How far in advance do I need to place my order?

We currently require at least 4 weeks advance notice for all large orders. As a new business, we are manufacturing orders on demand as they are received. This means you get exactly what you are looking for, but may have to wait a bit longer to receive. We hope to decrease this lead time as our inventory is established. Need something sooner? It never hurts to ask - drop us a note and we'll see what we can do!

How does shipping work?

Shipped orders will arrive via UPS or FedEx ground service on or before the agreed upon date - which is typically one day before your event date. Linens will arrive in a Citrus + Sage branded box, washed, cleaned and ready for use. Please keep all original packaging, including shipping labels in the Citrus + Sage Co. box. At the conclusion of your event, simply shake off any food debris and place the dirty linens back in the box. Locate the return shipping label in the adhesive envelope that came in the box. Attach that over the original shipping label on the outside of the box, tape up the box and drop it off at the nearest UPS or FedEx shipping location.

Will you deliver and/or pick-up my order? And will you place my linens on the tables?

Yes, Citrus + Sage Co. is happy to deliver and pickup orders within the Kansas City area. Additional delivery/pickup fees may apply dependent on location within the city. In addition, if you need assistance placing linens on tables, we are happy to assist for an additional fee. Note: If we’re placing linens, we can serve you more efficiently if the tables are already set up upon our arrival.

Can I pick up my order?

Our warehouse is not open to the public so we do not currently allow for order pickups. However, we’re happy to offer delivery in the Kansas City metropolitan area (see above).

Do I need to launder the linens before returning?

No. We ask that you do NOT launder the linens before returning. Simply shake them free of any food, floral or other debris and place them back in the original box with the included return shipping label. Our linens are one-of-a-kind and require special care when laundering so we will handle the dirty work!

Can you deliver to a hotel or another address?

Of course. If you're shipping to a hotel, we’ll need to know the hotel name and address, and the name of a guest staying at the hotel, or the event contact/planner. If we’re delivering to a hotel in the Kansas City area, we’ll also need a cell phone for the person onsite ready to accept the delivery.

Rental Term Questions

How long can I keep the linens?

Standard rental periods are three days (unless it’s a Saturday or Sunday event, then it’s a four day rental period of Friday-Monday). If you need to keep the linens for a longer period of time, we’re happy to discuss availability with you.

What if I need to change my order?

Final confirmation of your order is required two (2) weeks out from the date your linens are scheduled to arrive to you. You can make changes to your order up until this date. After this time, you may not make reductions to your order, but you can make additions to your order - pending linen availability. We will do our best to accommodate these changes, but please be aware that additional shipping charges may apply if expedited shipping is required to meet your event date.

Can I cancel my order?

Cancellations may be made before final confirmation of your order. Specific terms and dates will be outlined on your rental contract.

Is there an order minimum?

No. We’re happy to accommodate and appreciate all orders - large or small.

What if a linen gets stained or damaged during my event?

Upon return of your order, all linens are counted and inspected to account for any lost or damaged linens. We understand that normal food and wine stains happen, so we don’t consider that damaged. However, in the event of any missing or unsalvageable linens (many due to burns, rips, permanent marker stains, excessive soiling, etc.), you will be charged the replacement cost of the linen which will be noted in your rental contract.

Do I have to pay for linens that I don’t use?

Yes, you are responsible for full payment of your contracted order, whether you used them during your event or not. Once they have left our warehouse they are out of our inventory and therefore unavailable for us to rent to other clients. We are happy to make any adjustments to your order during our final confirmation discussion two (2) weeks out from the date the linens are to arrive to you.

What happens if my order is not returned on time?

If using delivery, linens should be available and accessible at the location of original drop-off on the agreed upon pick-up date. If shipping, we should be able to track your order return via the UPS or FedEx return label tracking number within one day after your rental term expires. If not, you will start incurring a 10% late fee for each day your order is missing. If unforeseen circumstances force you to return your order late, please just let us know so we are aware and can discuss further.

What are your payment terms?

We require a 50% deposit via credit card or check upon contract signing and the remaining balance is due in full upon final confirmation of your order two (2) weeks before your event date.